Delivery and Returns

Delivery Information

We’re offering FREE DELIVERY on all orders of £50 or over.

Please note we do not currently deliver at weekends and UK bank holidays.

Delivery may take 1-3 days after order creation

Orders placed before 1pm (UK time) on Monday, Tuesday, Wednesday or Thursday, your order will be shipped the same day for arrival the next day (excluding bank holidays and high season). If you place your order after 1pm, your order will ship the next possible business day if we are not in a high season. Orders placed on a Friday before 12pm (please note 12pm cut-off, not 1pm as per Monday - Thursday) will arrive on the following Monday.

Delivery is charged at £4.95 

GodivaChocolates.co.uk  currently ships to UK addresses only.
For delivery to China, US, Japan, Hong Kong, Turkey or the Rest of Europe, please visit www.godiva.com for the US, www.godivachocolates.eu for Europe, www.godiva.cn for China and www.godiva.com.tr  for Turkey.

Return Information

This return information is specific to online purchases by consumers, it is not applicable to any purchases made in a Godiva UK store or concession or to purchases made by businesses.

We are as passionate about customer satisfaction as we are about making chocolate. We hold ourselves to the highest standards…so you can, too. Your order is guaranteed to arrive in perfect condition, no matter the weather, containing the elegant packaging and quality chocolate customers expect from Godiva UK.

If you are not completely satisfied with the condition of your product, or you receive an incorrect product, simply contact us to return your order within 14 days after delivery for a prompt replacement, refund, or exchange. You will be asked for proof of purchase.

Please address all returns to: 

ESTARBRANDS LTD.
C/O Movus Logistics
Unit A, Station Approach, Waltham Cross, England, EN8 7LX

Moreover you can also submit a return request for the item/items in your order from here!

Submitting a Return Request

Click the Order Tracking link in the store's footer, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account from here:
    1. In the Email field, enter your email address, and then click Continue.
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.

After receiving your return request, we will investigate and get back to you within 2-3 days. If we approve your return request, you need to send the products to us for refund process.

You can send your returns to us in three ways:

1- To the address below via any cargo company (Return deliveries other than DPD will be charged. To avoid paying for return delivery, you must submit your return with DPD.).

ESTARBRANDS LTD.
C/O Movus Logistics
Unit A, Station Approach, Waltham Cross, England, EN8 7LX

2-With the DPD label you will get from us, from DPD branches (please get in contact or write a note to us while creating your return request for us to share a DPD label with you.).

3- If you wish, we can have your refund taken by sending a DPD courier to your address on the date you request (please get in contact or write a note to us while creating your return request for us to arrange a DPD collection for you.).

(Free delivery in the return process is only possible if you send your parcel with DPD.)

(You can give deliver your returns to DPD local depots if you wish. You can reach updated DPD local depots here!)

For any further information on shipping or returns then please do not hesitate to contact our customer services team at customerserviceuk@godiva.com or +44 0800 028 0787. Your legal rights are not affected.