Your satisfaction is our top priority, and we want to ensure that your shopping experience with us is as smooth and enjoyable as possible.
With the recent system update, we've made some changes to our order management process, and we want to provide you with clear guidelines on how we handle order modifications and any issues that may arise. Please take a moment to familiarize yourself with our updated policies:
Order Modification: Unfortunately, as of the recent system update, we are unable to create manual orders.
Missing Items: In the event that a customer faces an issue with their order due to missing items, we will take the following steps:
-We will promptly refund the amount for the missing items.
-Additionally, we will provide the customer with a 15% discount coupon as a gesture of goodwill.
-Customers can easily contact our customer service team for assistance with this issue.
Product Changes: If a customer wishes to change a product within their order, they should follow these steps:
-Contact our customer service team for assistance.
-We recommend cancelling the existing order.
-Create a new order with the desired changes to the products.